The customer responded by saying that if Zomato was operating in Tamil Nadu, it should hire personnel who speak in Tamil. The Zomato executive noted that he tried calling the restaurant but was unable to speak due to a “language barrier.” On Monday evening, the Zomato customer - identified as Vikash - posted screenshots showing the conversation with the company's customer care executive wherein he asked for a refund from the restaurant for an item which he had not received.
However, Zomato co-founder and CEO Deepinder Goyal later reinstated the employee, calling it an “ignorant mistake.” The Gurugram-based company initially terminated the executive to put the controversy to rest. The conversation between the executive and a customer appeared on Twitter that resulted in an outrage as many people slammed the food delivery aggregator for considering Hindi as the national language. Get easy access to live TV, videos, photos, news beeps, cricket scores and more on your device with the NDTV News app. Stay connected with the latest news from India and around the world. Zomato on Tuesday issued a public apology after one of its customer care executives called Hindi the national language while addressing a customer grievance. Read all the latest information related to Cricket, live scores,Cricket news, results, stats, videos, highlights. The official NDTV News app brings you the latest stories, videos and photos from NDTV newsrooms.
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